Refund policy

Returns & Refunds

We want you to love Saoirse. If something isn’t right, here’s how we’ll make it right.

Unopened products
You can return unopened, unused products in their original packaging within 30 days of delivery for a full refund of the product price. Return shipping is paid by the customer unless the item arrived damaged or we sent the wrong item.

Opened products
For hygiene and safety reasons, we can’t accept returns of opened or used products. If you’re unhappy with your purchase, email us anyway. We’ll do our best to help.

Damaged, defective or incorrect items
If your order arrives damaged, leaking, or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo of the product and packaging. We’ll send a replacement or issue a full refund, including shipping, at no cost to you. You won’t need to return the damaged item.

Skin reactions
If you experience irritation, stop using the product and contact us. Please patch test before first use, especially if you have sensitive skin.

How to start a return
Email info@surge-recovery.com with your order number and the reason for your return. We’ll reply with return instructions. Please don’t send items back without contacting us first, as unannounced returns may not be accepted.

Send returns to:
Surge Recovery LLC
2200 Carnot St., New Orleans, LA 70122

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, except for damaged or incorrect items.

Exchanges
We don’t offer direct exchanges. Return the unopened item for a refund and place a new order.

Sale items
Sale items follow the same policy as full-price items.

Questions?
Contact us at info@surge-recovery.com.